Shipping policy
SHIPPING AND DELIVERY INFORMATION
Order Processing
Orders are typically processed and prepared for shipment within 1–5 business days from the date of receipt.
For pre-order or made-to-order products, the processing time may be extended, and the customer will be informed accordingly.
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Delivery Time
Once the parcel has been dispatched, delivery usually takes 10–18 business days, depending on the recipient's location and the chosen shipping method.
In exceptional circumstances, such as increased demand on courier services, holiday periods, customs inspections, or other factors beyond the seller's control, delivery times may be extended.
The delivery times provided are estimates only.
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Total Order Fulfilment Time
The total order fulfilment time (processing + delivery) is typically 14 to 21 business days.
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Delivery Delays
If the order is not delivered within 30 days of the date it was placed, the customer has the right to cancel the order and request a full refund.
In the event of delays, we kindly ask that you contact us by email in advance to clarify the situation.
