Frequently Asked Questions

DELIVERY

When will I receive my order?

Our average order preparation time is 1 to 3 days. Orders are not prepared on weekends or public holidays,
After receiving this tracking number, your order should arrive at your door within 7 to 20 business days. (Delays exceeding 20 days are almost always caused by postal error or delay.)

(Orders may sometimes be delayed if we suddenly receive a large number of orders.)

How can I track my order?

You will receive information about your order directly on our order tracking page.

Do you deliver outside the continent?

We deliver anywhere in Europe/USA/Canada. If you are elsewhere, contact us directly on our contact page

RETURNS AND REFUNDS

Can I cancel my order?

You can cancel an order in case of an error. As long as your order has not been shipped, it can be cancelled.